About

About LeBitsi AI

LeBitsi AI is the company and corporate brand behind LeBitsi OS, for organisations, and LeBitsi AI Life, for individuals.

What we build

LeBitsi AI is a technology company building intelligent systems that help organisations navigate operational complexity and individuals make progress towards their goals through practical AI, connected workflows, and structured decision-making.

What we believe

AI can accelerate decisions, but speed without accountability creates risk. We build for a simple principle: the more consequential the action, the more clearly it should be defined, evidenced, reviewed and approved by an accountable person, and every plan should start from the real inputs of the person or organisation it serves.

Who we serve

LeBitsi OS serves mid-market businesses, IT service providers, network operators and operational teams. LeBitsi AI Life serves individuals.

Founder

Portrait of Makhuto Mabitsela, Founder of LeBitsi AI

An enterprise IT engineer turned AI product builder.

Makhuto Mabitsela, Founder. Makhuto Mabitsela on LinkedIn

Makhuto Mabitsela builds AI products from the operator's side of the desk. A career in enterprise IT that began in 2019, from database administration and Microsoft Dynamics 365 consulting to Tier 2 and Tier 3 support in 24/7 operations, showed exactly where organisations lose time: scattered information, manual hand-offs and decisions that nobody can trace afterwards.

That career has moved steadily from fixing systems to automating them: PowerShell scripting, device provisioning with Microsoft Intune and Windows Autopilot, Power Platform integrations and data migration. LeBitsi AI is the next step: applying AI to the same problems, while keeping people accountable for the decisions that matter.

As founder, Makhuto leads the product design and development of LeBitsi OS and LeBitsi AI Life, building both with AI-assisted development.

Capability map

Drawn from professional experience. Select a domain to see the technologies, how they were applied, and the roles they come from.

Automation and AI-assisted engineering

  • PowerShell
  • Microsoft Intune
  • Windows Autopilot
  • Power Platform
  • AI-assisted development
  • Agile delivery

Applied in practice

  • PowerShell scripting for administration and support tasks.
  • Device enrolment and administration through Microsoft Intune and Endpoint Manager.
  • Power Platform integrations alongside Dynamics 365 CRM.
  • Designing and building LeBitsi OS and LeBitsi AI Life with AI-assisted development.

Roles

  • Founder, LeBitsi AI
  • Service Desk Engineer L2
  • Junior Microsoft Dynamics 365 Consultant

Enterprise IT operations

  • Tier 2 and Tier 3 support
  • Incident management
  • Escalation management
  • Service management
  • ServiceNow
  • Endpoint support

Applied in practice

  • Tier 2 and Tier 3 support across Windows desktops, hardware, software, network connectivity and business applications.
  • Incident management, fault diagnosis and escalation in a 24/7 operational environment.
  • Incident, request and service-management records, documentation and escalation in ServiceNow.

Roles

  • Senior Program Analyst, IT Desktop Services
  • Service Desk Engineer L2

Microsoft cloud and workplace

  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Microsoft Intune
  • Microsoft Entra ID
  • Windows Autopilot
  • Conditional Access
  • Microsoft Azure

Applied in practice

  • Supported Microsoft 365 services: Exchange Online, SharePoint, Teams and OneDrive.
  • Supported Entra ID, Conditional Access, device compliance and data-protection controls.
  • Configured Azure storage accounts, subscriptions, permissions, virtual machines and backup.

Roles

  • Service Desk Engineer L2
  • Junior Database Administrator (work-integrated learning)

Infrastructure and systems

  • Active Directory
  • DNS and DHCP
  • Windows Server
  • Hyper-V
  • Failover clustering
  • Citrix
  • Virtual desktop infrastructure
  • SCCM

Applied in practice

  • Installed and configured Windows Server, Active Directory, DNS and DHCP.
  • Supported Hyper-V, failover clustering, high availability, backup and disaster recovery.
  • Supported Citrix and virtual desktop environments, resolving access and application issues.

Roles

  • Senior Program Analyst, IT Desktop Services
  • Service Desk Engineer L2
  • Junior Database Administrator (work-integrated learning)

Business applications

  • Microsoft Dynamics 365 CRM
  • Dynamics 365 Marketing
  • Power Platform
  • User acceptance testing
  • Regression testing

Applied in practice

  • Configured Dynamics 365 CRM modules to business requirements.
  • Supported Dynamics 365 Marketing and solution deployments, with regression testing before and after release.
  • Took part in user acceptance testing and produced functional documentation.

Roles

  • Database Administrator
  • Junior Microsoft Dynamics 365 Consultant

Data and database systems

  • Microsoft SQL Server
  • SQL Server Reporting Services
  • Database administration
  • Data migration
  • Data quality

Applied in practice

  • Maintained CRM and database data quality, identifying outdated and inaccurate records.
  • CRM data migration, including with the Dynamics 365 Data Management Framework.
  • Installed and supported SQL Server.

Roles

  • Database Administrator
  • Junior Microsoft Dynamics 365 Consultant
  • Junior Database Administrator (work-integrated learning)

Career

  1. 2026FounderLeBitsi AI
    • Designing and building LeBitsi OS and LeBitsi AI Life with AI-assisted development.
  2. Sep 2026 to presentSenior Program Analyst, IT Desktop Services
    • IT desktop services and infrastructure support in a 24/7 operational environment.
    • Active Directory, Microsoft Intune, SCCM, Citrix and virtual desktop support.
    • Incident management and escalation through ServiceNow.
  3. Nov 2024 to Aug 2026Service Desk Engineer L2EXL Services South Africa
    • Tier 2 and Tier 3 end-user support across desktops, hardware, software, networks and business applications.
    • Microsoft 365, Intune, Entra ID and Conditional Access support.
    • Citrix and Netskope support; provisioning and onboarding of systems and users.
  4. Oct 2023 to Oct 2024Database AdministratorGordon Institute of Business Science (GIBS)
    • CRM and database data quality, administration and support for business users.
    • Dynamics 365 Marketing, CRM data migration and solution deployment.
    • Regression testing with development teams; continuous improvement using Agile methods.
  5. Aug 2023 to Sep 2023Junior Microsoft Dynamics 365 ConsultantVisionWave
    • Dynamics 365 CRM implementation and management.
    • Power Platform integrations and functional documentation.
  6. Jul 2020 to Jul 2023Junior Microsoft Dynamics 365 ConsultantLogical People Group
    • Configured Dynamics 365 CRM modules to business requirements.
    • CRM data migration with the Data Management Framework.
    • Documentation, first-line CRM support and user acceptance testing.
  7. Jun 2019 to Feb 2020Junior Database Administrator (work-integrated learning)CTU Training Solutions
    • Windows Server, Active Directory, DNS and DHCP installation and configuration.
    • Hyper-V, failover clustering, backup and disaster recovery.
    • Azure storage, virtual machines and backup; SQL Server and SharePoint installation.

From operations to products

How professional experience shaped the product principles. Product concepts are not implemented capabilities unless stated.

  1. ExperienceIncidents in 24/7 operations

    PrincipleProblems are solved fastest when the signal, the context and the person responsible are in one place.

    Product conceptLeBitsi OS is designed to bring operational context and structured workflows into one governed framework.

  2. ExperienceCRM deployments with regression and acceptance testing

    PrincipleChanges fail when they skip validation, so evidence comes before action.

    Product conceptThe LeBitsi OS mission lifecycle, a concept in development, validates and rehearses work before a person approves it.

  3. ExperienceService-management records and escalation

    PrincipleIf a decision is not recorded, nobody can learn from it or account for it.

    Product conceptLeBitsi OS is designed to keep a record of each decision, its evidence and who was accountable.

  4. ExperienceA career built across databases, business applications and cloud support

    PrincipleA plan built for someone else rarely fits the person following it.

    Product conceptLeBitsi AI Life is designed to start from each person's own profile, never from a default plan.

Engineering principles

People decide
AI prepares, explains and recommends. Consequential decisions stay with an accountable person.
Evidence before action
Validate the data and rehearse the outcome before anything changes.
Label what is real
Concepts, simulations and verified capabilities are always marked as such.
Start from the user
Every plan begins with the real inputs of the person or organisation it serves.

Company details

Brand
LeBitsi AI
Jurisdiction
South Africa
Brand founded
3 February 2026
Based in
Cape Town, South Africa

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